FAQ
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Orders
You will receive an email confirming your order. If you pay for standard shipping, you will be emailed a tracking number by the following business day.
If you are placing a pick-up order at our storefront, you will receive an email confirmation as well as a notification the moment your order is ready.
All online orders are wrapped and dropped off at our nearest shipping facility within 24 hours of being placed. If you would like to adjust the shipping address on your order, please reach out to us as soon as possible.
If you have already received a tracking number for your order, we will be unable to change the billing address. Please look over all of your information before placing your order to ensure all proper fields are filled out correctly.
Within 72 hours of placing your order, you will receive a tracking number that will link you directly to the carriers website. You can see estimated shipping times as well as delivery status through USPS, UPS, or FedEx.
Once an order has been shipped and marked as “Delivered” by the appropriate shipping carrier, the package is considered successfully fulfilled on our end. While we always want your order to arrive safely and smoothly, delivery issues that occur after a package has been marked delivered are unfortunately outside of our control and become the responsibility of the shipping carrier and/or the customer.
To help protect your purchase, all shipped orders include shipping insurance coverage for up to $100. If your package is lost, missing, or stolen after delivery, a claim may be filed directly with the appropriate carrier (USPS, UPS, FedEx, etc.) using your tracking information.
If your package is missing after being marked as delivered, we recommend the following steps:
- Double check around your property, mailbox, front porch, garage, side doors, or with neighbors.
- Confirm the shipping address listed on your order confirmation.
- Contact your local post office or shipping carrier directly with your tracking number.
- Request that the carrier open a missing mail or package investigation.
- File an insurance claim with the shipping carrier if applicable.
- If theft is suspected, consider filing a local police report.
Carrier Contact Information:
• USPS: File a Missing Mail Search at USPS.com or call 1-800-ASK-USPS
• UPS: Visit UPS.com/support or call 1-800-742-5877
• FedEx: Visit FedEx.com/help or call 1-800-463-3339
We truly appreciate your understanding and are always happy to provide any order or tracking details needed during the claims process.
Shipping & Returns
We currently only offer nationwide shipping within the U.S.
All of our inventory lives in one building and can be packed up the same day. Orders placed during business hours will be dropped off at our local shipping center within 24hrs.
We use USPS, UPS, and FEDEX for shipping. Our standard shipping fee covers 2-5 business day delivery. We will always select the company with the quickest shipping timeframe for your location.
Since we are located on the East Coast, packages traveling to the West Coast will take longer.
Exchanges ONLINE ONLY--Must be contacted at boutique.ellapar@gmail.com about return within 7 days of purchase.
Once your return is received and inspected, we will contact you by email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, you will receive a store credit code that can redeemed online to complete your next purchase. The store credit will only be good for 90 days. Shipping charges will not be refunded.
As always, if you have any questions regarding this you may contact the store at 912.576.3525 during business hours.
IN STORE:
We will only accept returns 14 days after original date of purchase. Your item(s) must be in the same condition as when it was sold. No smells or stains and original tags attached. We require a receipt or proof of purchase as well.
You may only exchange or receive store credit for the item. Store Credit for exchanges is good for 90 Days.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Swimwear
- Gift cards
- Clearance Items
Not Accepted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after date of purchase.
Our Products
We love supporting multiple vendors and having a variety of styles available for our shoppers. That being said, each vendor has their own unique silhouettes and size charts.
We try our absolute best to stock items that have similar size guides or run in true women's sizing.
Please read the product descriptions for a better understanding of the fit of each garment.
Yes, we offer giftcards! Our giftcards can be used in-store or online and never expire.
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